We are working to build an organization structure that is fair, transparent and flexible.
Risk Management System
In 2016, we launched Enterprise Risk Management (ERM) activities.
Through taking initiatives twice a year across relevant departments, and while focusing on risk prevention and reduction, we are also working to establish incident response measures and a rapid recovery structure.
Aims of ERM
- Regular maintenance of internal rules in accordance with organizational growth and maintenance of rule compliance
- Stable provision of services, including their early restoration in case of failure or malfunction and smooth customer experience
- Confirmation of the safety of all people connected to the company such as officers, employees, customers and suppliers at times of emergency; maintenance of safety and establishment of mutual support systems
Service Operation and Quality Improvement through SLAs
We established Service Level Agreement (SLA)* to guarantee quality and ensure users can use our services with peace of mind. (In operation from July 1, 2013. An industry first when initially implemented)
To further improve the quality, we mainly operate support services* in-house, while outsourcing some parts of the operations. Under the slogan, “Ready to take your call at any time,” our call center is available 365 days a year. It has maintained an average response rate of 90% and is supported by high-quality assurance system.*Japanese only
Corporate Governance / Compliance Committee
We work to ensure our organization complies with all laws and regulations.
Through the enhancement of auditing functions, thorough application of internal controls, establishment of a compliance committee and other measures, we are constantly striving to strengthen corporate governance.