Governance Initiatives

We are working to build an organization structure that is fair, transparent and flexible.

In our ceaseless efforts to achieve our company philosophy that make the future even better, we will continue to take on new challenges such as creating an environment that will nurture the talents of “advanced IT personnel” who will be the next generation of leaders.

Through the use of ICT, our everyday lives will transform dramatically. We will continue to implement initiatives to address social issues with the aim of creating and supporting a sustainable society.

Governance Initiatives

For long-term improvement of corporate value and a sustainable society
Governance Initiatives

Risk Management System

Risk Management System

In 2016, we launched Enterprise Risk Management (ERM) activities.
We conduct twice yearly training for all employees, and while focusing on risk prevention and reduction, we are also working to establish incident response measures and a rapid recovery structure.

Aims of ERM

  • Regular maintenance of internal rules in accordance with organizational growth and maintenance of rule compliance
  • Stable provision of services, including their early restoration in case of failure or malfunction and smooth customer experience
  • Confirmation of the safety of all people connected to the company such as officers, employees, customers and suppliers at times of emergency; maintenance of safety and establishment of mutual support systems
  • SDGs-Goals16
Service Operation and Quality Improvement through SLAs

Service Operation and Quality Improvement through SLAs

We established Service Level Agreement (SLA)* to guarantee quality and ensure users can use our services with peace of mind. (In operation from July 1, 2013. An industry first when initially implemented)

To further improve quality, we do not rely on outsourcing, meaning all of our support services* are in-house. Under the slogan, “Ready to take your call at any time,” our call center is available 365 days a year. It has maintained an average response rate of 90% and is supported by high-quality assurance system.

*Japanese only
  • SDGs-Goals16
Corporate Governance/Compliance Committee

Corporate Governance / Compliance Committee

We work to ensure our organization complies with all laws and regulations.
Through the enhancement of auditing functions, thorough application of internal controls, establishment of a compliance committee and other measures, we are constantly striving to strengthen corporate governance.

Corporate Governance

  • SDGs-Goals16
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